Returns Policy
Returns can only be accepted with prior arrangement with our office staff. This is to ensure that your returns are allocated correctly upon receipt and that the appropriate actions are taken.
IF THE RETURN IS A RESULT OF RECEIVING A FAULTY OR INCORRECT PRODUCT
Electrical Products: All electrical products are covered by a manufacturer's warranty. If you have a faulty electrical appliance, please contact the manufacturer's care line to complete a warranty claim. Returns of electrical products will only be accepted if you have been sent a product that does not match the description given at the time you purchased the item as per your legislated consumer rights.
All Other Products: Please contact The Hospitality Market staff, within 24hours of receipt, to advise of fault or discrepancy. You will be required to email photos showing the concern to info@hospitalitymarket.com.au for assessment. A staff member from The Hospitality Market will contact you within 24hours to confirm collection of the goods. Any additional freight charges incurred, for collection of the item and freight of the replacement item, will be paid for by The Hospitality Market. Where possible, the faulty or incorrect goods will be replaced, usually shipping within 48 hours of receiving the return. If shipping is delayed, you will be notified in writing of an estimated delivery date. If replacement is not possible, a refund of full purchase price will be issued. In this case, since shipping costs are calculated on complete orders, you will only receive a refund on the shipping if the returned item was the only product being purchased on that consignment.
IF THE RETURN IS FOR ANY OTHER REASON
You may return most new, unopened items within 7 days of delivery. This excludes any items which are not commonly stocked: these items are identified accordingly on the website and cannot be returned.
Goods will only be accepted if returned in original condition with packaging, warranty cards and instruction manuals intact. If the item has been used in any way it will not be accepted and no credit will be issued. The purchaser will be responsible for return shipping costs. A 20% re-stocking fee applies and will be deducted from the original purchase price of the goods. No refund will be offered on any shipping charges. Simply contact our office to organise returning the goods to us. Please note that we cannot be responsible for goods lost in transit back to us. You may wish to secure your shipment with registration.
You should expect to receive your refund within 4 weeks of returning your goods, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
RETURN TIMEFRAMES
Our office should be contacted within 7 days of initial delivery and advised of your intention to return the items. All items being returned should be received by us within 14days of initial delivery.
RETURN ADDRESS
Items should be returned to our main warehouse at: Unit 1/96 Bellflower Road, SIPPY DOWNS, QLD, 4556
CREDIT FOR RETURNS
Any credits for returns approved by The Hospitality Market will be refunded using the origianl payment method ie. if a credit card was used to make the initial purchase, the refund will be made to the same credit card. If payment was made by direct deposit, then we will need your account details in order to pay the credit. Alternatively, a credit can be applied to your store account for use on subsequent purchases.
INSTORE RETURN
In most circumstances, we can accept returns at our warehouse. Any item/s returned in person for a refund are still subject to the conditions of our returns policy.
STILL UNSURE?
If you're still unsure how to go about returning items, don't worry. Just give us a call and we'll talk you through the process.
